How do I work with a Virtual Assistant?

Working with a Virtual Assistant is simple and flexible. You start by identifying the tasks you’d like support with, then set up clear communication and preferred tools to make delegation easy. From there, you can assign tasks as needed, receive regular updates, and adjust the level of support to suit your workload. It’s like having an extra team member on hand—without the overheads of a full-time hire.

What does a Virtual Assistant do?

A Virtual Assistant provides remote support with tasks such as administration, scheduling, document preparation, research, content creation, and more. The role is flexible and tailored to your needs—whether it’s managing day-to-day operations, streamlining processes, or taking care of time-consuming tasks so you can focus on higher priorities.

What does a Virtual Assistant cost?

The cost of a Virtual Assistant varies depending on the level of support you need, the type of tasks, and whether you require ongoing or ad-hoc assistance. Many VAs charge an hourly rate or offer tailored packages, making it a flexible and affordable option compared to the overheads of hiring a full-time employee.

Do I have to train my Virtual Assistant?

You don’t need to provide formal training for a Virtual Assistant, as they already bring the skills and experience needed to handle common tasks. However, a short handover on your preferred processes, tools, and communication style will help them align with your business and work more efficiently.

How can we share files and manage projects?

Files and projects can be shared easily through cloud-based tools such as Google Drive, SharePoint, Dropbox, or project management platforms like Asana, Trello, or ClickUp. We’ll use whichever system suits your business best to ensure tasks are organised, accessible, and managed efficiently.

What hours does a VA work?

A Virtual Assistant’s hours are flexible and can be tailored to your needs. Some VAs work standard business hours, while others adjust to suit different time zones or project deadlines. You can arrange ongoing support or ad-hoc assistance, depending on what works best for your business.

What’s the onboarding process?

The onboarding process is straightforward and designed to get you up and running quickly. We’ll discuss your priorities, preferred tools, and communication style, then set up access to any systems needed. From there, tasks can be delegated right away, with check-ins to ensure everything runs smoothly.

How do I keep track of my retainer?

You’ll receive regular updates on your retainer, with clear records of hours used and tasks completed. Most VAs provide timesheets or reports, and some use tracking tools or client portals, so you always know how much time remains and where it’s been spent.

What are your payment terms?

Payment Terms: A deposit is required upon agreement of services. The remaining balance is to be settled via EFT upon completion of the agreed tasks, in accordance with the terms outlined in the service agreement.