How You Work With a Business Support & Strategy Specialist

Working with a Business Support & Strategy Specialist is all about creating a tailored partnership that fits your business needs. The process usually looks like this:

Initial Consultation – We discuss your business, challenges, and goals to understand where support is most valuable.

Assessment & Planning – Your current workflows, systems, and processes are reviewed to identify inefficiencies, gaps, and opportunities for improvement.

Customised Support Package – A plan is created, outlining the services you need, the hours required, and how support will be delivered — whether weekly, fortnightly, or monthly.

Implementation – The specialist starts streamlining workflows, organising digital files, creating SOPs, or supporting content, events, and presentations, depending on your package.

Ongoing Review & Optimisation – Progress is monitored, processes are refined, and support is adjusted as your business grows and evolves.

The goal is to give you clarity, structure, and momentum, freeing you to focus on high-impact decisions while knowing your operations are running efficiently behind the scenes.

What does a Business Support & Strategy Specialist do?

A Business Support & Strategy Specialist helps businesses run more smoothly, efficiently, and strategically. They analyse workflows, identify inefficiencies, and implement systems to streamline operations.

This includes process mapping, developing standard operating procedures (SOPs), workflow automation, and digital file management. They also support content creation, event coordination, and the development of presentations or website materials.

Essentially, they act as the central organiser and problem-solver for a business — removing friction, creating clarity, and ensuring teams can focus on the work that drives growth.

What does a Business Support & Strategy Specialist cost?

The cost of working with a Business Support & Strategy Specialist depends on the level and frequency of support your business needs. I offer flexible, tailored packages, including one-off projects or ongoing support packages for weekly, fortnightly, or monthly assistance.

Ongoing Support Packages: Ideal for businesses that need regular, consistent support to streamline workflows, maintain digital organisation, manage content, or implement strategic processes.

Customisable Services: Packages can include process mapping, SOP development, workflow streamlining, digital file management, content creation, event coordination, and more.

Personalised Quotes: After a consultation, you receive a quote based on the hours and services that best meet your business goals.

This approach ensures your support is right-sized, strategic, and cost-effective, giving you clarity, efficiency, and peace of mind.

Do You Have to Train Your Business Support & Strategy Specialist?

No — a Business Support & Strategy Specialist is already skilled in streamlining workflows, organising digital systems, and implementing strategic processes. While every business has its own way of doing things, a good specialist quickly learns your specific operations and preferences without requiring formal training.

You provide context about your business, goals, and systems, and they adapt their expertise to fit your needs. The aim is to save you time and reduce friction — not create more work teaching someone how to do their job.

How can we share files and manage projects?

I use cloud-based tools like SharePoint and email to share files and manage projects efficiently. We can also use project management platforms like Asana, Trello, or ClickUp, or other systems agreed during our initial discussion. Together, we’ll choose the setup that keeps tasks organised, accessible, and on track.

What hours does a Business Support & Strategy Specialist work?

Hours are flexible and tailored to your business needs. After an initial discussion, we’ll agree on a schedule that works for you — whether that’s weekly, fortnightly, or monthly support. The goal is to provide consistent, reliable assistance without disrupting your operations, so you get the right level of support exactly when you need it.

What’s the onboarding process?

The onboarding process is straightforward and designed to get you up and running quickly. We’ll discuss your priorities, preferred tools, and communication style, then set up access to any systems needed. From there, tasks can be delegated right away, with check-ins to ensure everything runs smoothly.

How do I keep track of my retainer?

You’ll receive regular updates on your retainer, with clear records of hours used and tasks completed. Most VAs provide timesheets or reports, and some use tracking tools or client portals, so you always know how much time remains and where it’s been spent.

What are your payment terms?

Payment Terms: A deposit is required upon agreement of services. The remaining balance is to be settled via EFT upon completion of the agreed tasks, in accordance with the terms outlined in the service agreement.